If your smoke and C02 detector goes off it is important to take immediate action to ensure your safety and the safety of others in your home.

Immediate Action

• Check for signs of smoke or fire; if the alarm is a smoke detector, quickly check for signs of smoke or fire in your home. If you see smoke or flames, evacuate immediately and call 911. 
• Check for signs of carbon monoxide; if the alarm is a carbon monoxide detector, open windows and doors to ventilate your home, turn off any fuel-burning appliances, and evacuate the home immediately. Call 911 or a qualified technician to check for carbon monoxide leaks.
• Silence the alarm: if you determine that the alarm is a false alarm, such as from burnt toast or cooking fumes, silence the alarm by pressing the "silence" or "hush" button. Do not remove the batteries or disable the alarm unless you are sure there is no danger.
• Replace the batteries: If the alarm is low on battery, replace the batteries immediately to ensure that it continues to function properly. 
• Test the alarm: Regularly test the alarm to make sure it is working properly. Refer to the user manual for instructions on how to test the alarm.

The hard facts 

Smoke and C02 detector type and location are highly regulated in the Province of Ontario. Builders are understandably the first call when there is a nuisance alarm. It is not uncommon for Homeowners to believe their builder installed poor quality and are responsible for the working condition of the product.  The builder does not select the product nor control the cleaning, dust or humidity in a home after occupancy. 

Although a nuisance alarm is irritating it is not an emergency as defined by Tarion, review the operating instruction from the manufacturer to include troubleshooting. If the issue persists submit a ticket and we will attempt to assist.

Manufacturers provide an product warranty of several years however the builder is only responsible for the product for one year. 

We are always here to help 

Kidde Alarms - Wat to do if yo have a nuisance or false alarm

First Alert- How to deal with nuisance alarms